I bought an Xbox 360 Pro console in June 2007, it's soldiered on for 2 years. But alas today I got the 3 red rings of death. So I called 800-4MY-XBOX so I could arrange to have it fixed under the extended 3 year warranty. I was pretty excited because I've been having problems with the system for a year now the disc tray would stick, and it would require me tapping the "plastic chrome" of the disc tray to pop it out and it would litterly take 5-10 minutes to change games.
So when I call I'm speaking to "Kaizer T" and he informs me that the console was registered in 2006 and no longer under warranty, and there was nothing he could do. So I demanded to speak to a supervisor "Mike B"... This guy was a total idiot and contradicted himself. He basically informed me that because the unit was a refurbished unit it only has a 1 year manufacturer warranty ,and the extended 3 year one did not apply. I tried to argue my point that MS was ripping people off with this practice as a refurbished unit would most likely have been repaired at some point and was more likely to fail. He stood firm and mumbled something about terms and conditions. And if I wanted it repaired I'd have to pay $140 ****ing dollars". I told him I wanted to speak to his boss, at first he said "he was as high as I could go" I DEMANDED to speak to someone who could actually do something to help. He VERY reluctantly said I would get a call back in 24-48hrs from a manager.
Seriously though I didn't save that much money on the console I bought, it was a serious investment. When I bought the console at Millennium 3000 I asked if the manufacturer warranty was good. And they informed me I'd have a 1year manufacturer warranty from the store, and it was like "buying" a brand new console and the manufacturer warranty was good. I'm just very pissed off right now, their customer service is a joke, as are their terms and conditions regarding refurbished consoles is beyond obscene. If I knew their policy for refurbished Xbox's I'd have never bought one as I saved like a whole $50....
The only game I do really play is Forza Motorsport (MOD EDIT: and Tiger Woods PGA Tour 2007)and that's mainly why I bought the console. But if this is the kind of treatment I get then I may be renaming this site GranTurismoCentral.com, as I'll be buying a PS3 with some BLU-RAYS.
I'll wait and see what their manager has to say.